Terms & Conditions

Welcome to GOTE JAGA These terms and conditions ("Terms") govern your use of the GOTE JAGA website and mobile application ("Platform"). By accessing or using the Platform, you agree to be bound by these Terms. Please read them carefully before using the Platform.

1. Agreement to the Terms

1.1. Agreement: You accept and agree to be bound by these Terms by accessing or using the Platform. You are not permitted to access or use the Platform if you disagree with these Terms. 

1.2. Modifications: Without giving previous notice, we retain the right to alter these Terms at any moment. Any modifications will take effect right away after being posted on the Platform. You agree to the updated Terms if you keep using the Platform after any such changes.

2. Utilizing the Portal 

2.1. Eligibility: To use the Platform, you must be at least eighteen years old. You certify that you are at least eighteen years old by using the Platform.

2.2. Registration: In order to use certain of the Platform's features, sellers and delivery staff must create an account. During the registration procedure, you undertake to give accurate and full information, and to update such information as needed to maintain its accuracy and currency.

2.3. User Account: You are in charge of all actions that take place under your account and of keeping your login information secret. You commit to alerting us right away to any unauthorized use of your account or security breach.

3. Conditions of Seller

3.1. Account Registration and Verification: In order to authenticate their identity and business details, sellers must create an account and provide the required paperwork.

3.2 Product Listings: Sellers are in charge of ensuring that the goods they post on the Platform are accurate and compliant with the law. Weapons, narcotics, toxic chemicals, and illicit or counterfeit goods are only a few examples of what is prohibited.

3.3. Order Fulfilment and Delivery: Sellers are in charge of promptly processing orders and keeping sufficient stock levels. Users must be informed in full of delivery schedules and costs.

4. Delivery Personnel Terms

4.1. Registration and Background Check: Delivery personnel must register an account and undergo a background check to ensure trust and reliability.

4.2. Delivery Standards: Delivery personnel must adhere to safety standards and deliver orders promptly and courteously. They are expected to follow all traffic regulations and ensure the safe handling of goods.

5. User Terms 

5.1. Ordering: Users may place orders for products listed on the Platform. Users are responsible for providing accurate delivery information and payment details.

5.2. Feedback and Reviews: Users may provide feedback on their experience with sellers and delivery personnel. Feedback must be honest and constructive, and users must not engage in any form of harassment or abuse.

6. Prohibited Conduct

6.1. Illegal Activities: You may not use the Platform for any illegal or unauthorized purpose, including but not limited to fraud, harassment, or violation of intellectual property rights.

6.2. Interference: You may not interfere with the operation of the Platform or with other users' use of the Platform. This includes but is not limited to hacking, scraping, or distributing malware.

7. Limitation of Liability

7.1. Disclaimer: The Platform is provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, reliability, or completeness of the content on the Platform. 

7.2. Limitation of Liability: In no event shall GOTE JAGA or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Platform, whether based on contract, tort, strict liability, or otherwise.

8. Governing Law and Dispute Resolution

8.1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

9. Security and Privacy of Data

9.1. Data Collection: In compliance with our Privacy Policy, we gather and handle personal data. You agree that your personal data will be collected, used, and disclosed as outlined in the Privacy Policy by using the Platform.

9.2 Data Security: To prevent unauthorized access, disclosure, modification, or destruction of your personal information, we use industry-standard security measures. Nevertheless, we are unable to provide a completely secure transmission via the internet or electronic storage solution.

10. Copyright 

10.1. Ownership: GOTE JAGA or its licensors own all material offered on the Platform, including text, graphics, logos, pictures, and software. This content is safeguarded by copyright, trademark, and other intellectual property laws.

10.2 License: By submitting or uploading content to the Platform, you give GOTE JAGA permission to use, copy, edit, adapt, publish, translate, distribute, and display such content for the purposes of running and advertising the Platform. This permission is non-exclusive, worldwide, and without regard to royalties.

11. Account Termination

11.1. Termination: At any time, for any reason, including but not limited to breaking these Terms or engaging in fraudulent activity, we retain the right to suspend or cancel your account and access to the Platform. 

11.2. Effect of Termination: You must stop using the Platform and all rights granted to you under these Terms will immediately expire upon termination of your account. These Terms' sections that, by their very nature, ought to endure termination shall do so, including but not restricted to the clauses pertaining to copyright, indemnity, and liability limitations.

12. Compensation

12.1. Indemnity: By using the Platform, violating these Terms, or infringing on the rights of any third party, you agree to indemnify, defend, and hold harmless GOTE JAGA and its affiliates, directors, officers, employees, and agents against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees).

13. Accessibility

13.1. Standards for Accessibility: We work hard to make sure that everyone can use the Platform, including those with impairments. To ensure an inclusive user experience, we follow accessibility guidelines including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulties using the Platform, please get in touch with us for assistance.

 14. Contact Details

14.1. Contact Us: Please use 9311400755 / 9205980456 & info@gotejaga.com to get in touch with us if you have any questions, comments, or concerns about these Terms or the Platform.

Refund Policy

Our Company aims to provide high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return or refund an item. This policy outlines the procedures for requesting refunds or returns.

1. Eligibility for Refunds and Returns

• Perishable Goods (e.g., Fresh Produce, Dairy, Meat, etc.):

  • Due to the nature of perishable goods, we only accept returns or refunds if the product is damaged, spoiled, or not as described at the time of delivery.
  • Claims must be made within 24 hours of delivery.

• Non-Perishable Goods (e.g., Canned Foods, Packaged Goods, Household Items):

  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Claims must be made within 14 days of delivery.

• Incorrect or Missing Items:

  • If you receive the wrong item or an item is missing from your order, please contact us within 24 hours of delivery for a resolution.

2. Non-Refundable Items

• Gift cards
• Downloadable software products
• Items purchased on sale or with a discount

3. Process for Returns and Refunds

• Step 1: Contact Us

  • Email our customer service team at  iinfo@gotejaga.com or call us at 91 9311400755within the specified time frame.
  • Provide your order number, details of the product you wish to return or refund, and the reason for the return or refund.

• Step 2: Return Authorization

  • Our customer service team will review your request and, if approved, provide you with a return authorization and instructions on how to return the item.
  • For perishable goods, we may ask for a photo of the damaged or spoiled product.

• Step 3: Return the Item

  • Pack the item securely in its original packaging, if applicable.
  • Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

• Step 4: Refund Processing

  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original method of payment within 7-10 business days.

4. Exceptions and Special Circumstances

• Subscription Services:

  • If you have a subscription service with us, refunds will be handled on a case-by-case basis. Please contact our customer service team for assistance.

• Delivery Issues:

  • If your delivery is delayed or there is an issue with the delivery process, please contact us immediately. We will work to resolve the issue promptly.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact us:

• Email: info@gotejaga.com
• Phone: 91 9311400755

We value our customers and strive to ensure a positive shopping experience. Thank you for choosing Gotega.com.