FAQ

What is the Grocery Portal?

The Grocery Portal is an online platform where users can browse, select, and purchase groceries from the comfort of their own homes.

How does the Grocery Portal work?

Users can create an account, browse through various categories of groceries, select items they wish to purchase, and add them to their virtual shopping cart. Once they've finished shopping, they can proceed to checkout and choose their preferred payment and delivery options.

Is there a minimum order requirement?

The minimum order requirement may vary depending on your location and the policies of the grocery store partners. This information is usually provided during the checkout process.

What payment methods are accepted?

The Grocery Portal typically accepts various payment methods, including credit/debit cards, digital wallets, and sometimes cash on delivery (COD). Accepted payment methods are usually displayed during the checkout process.

How are the groceries delivered?

Groceries are usually delivered by the Grocery Portal's delivery partners. Users can choose their preferred delivery time slot during checkout, and the groceries will be delivered to their specified address.

Is there a delivery fee?

Delivery fees may apply depending on the user's location, order size, and any ongoing promotions. Information about delivery fees is usually provided during the checkout process.

Can I schedule a delivery for a specific date and time?

Yes, users can usually schedule their delivery for a specific date and time during the checkout process, based on the available delivery slots.

What if an item I want is out of stock?

If an item you want is out of stock, you may be given the option to receive a notification when it becomes available again, choose a substitute item, or remove it from your order.

Can I cancel, return or exchange items?

Once your order has been packaged, cancellations/return/exchange are generally not accepted. We understand that plans may change, but due to the nature of our packaging process, we are unable to accommodate cancellations/return/exchange once this stage has been completed. Please review your order carefully before it is packaged to ensure accuracy. If you have any questions or concerns about your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

How can I contact customer support?

Customer support contact information is typically provided on the Grocery Portal's website or app. You can reach out via email, phone for assistance with any inquiries or issues.